*ORDERS*Order will go out within 1-2 business day unless otherwise noted. Packages are shipped USPS Priority Mail or USPS first class. If a quicker delivery window is needed or insurance is desired please contact us.Please reach out through a conversation with any questions or concerns. We look forward to having repeat buyers and want everyone to be happy with their items. Custom designs and wholesale items are available upon request. *Shipping Outside the USA*International Shipping is through USPS First Class. Any duty or customs fees you may incur are your responsibility. Cierra Lauren does not pay import fees to your country.For international shipping, please provide your phone number in the 'notes' section when you checkout. This will help your package arrive more smoothly.*Returns & Exchanges*We totally get it! If you are not satisfied we want to know. Returns are accepted for items within seven (7) days of arrival.Jewelry, Custom Designs, and Wedding Gowns are final sale and are not applicable for exchanges or returns. If our exchange facility receives an item exchanged that meets any of the qualifications above, it will be sent back to the customer at the cost/expense of the customer. If a piece is damaged upon arrival please let us know. In addition if a piece is in a different condition than conveyed through the listing, contact us. In these situations a full refund may be possible. Shipping back is at the expense of the buyer and should be returned in the same condition and in original packaging. We recommend tracking your package. We are not responsible for any packages lost in the mail on their way back to our facility. PLEASE ALLOW 48 BUSINESS HOURS FOR PROCESSING OF EXCHANGE PACKAGES.Thank you !!